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TERM OF SERVICE AGREEMENT 1. SERVICES This Service Agreement ('Agreement') applies to the purchase from BB2e and its affiliates (collectively, BB2e of all services (collectively, the 'Services') selected by Customer on the Order Form and the Domain Name Registration Form, as applicable, incorporated by reference and attached hereto, if any, except that if Customer is also ordering co-location and/or customized web site production services, Customer is also required to sign the agreements specific to those services. BB2e reserves the right to modify its network and facilities used to provide the Services for purposes including but not limited to accommodating evolving technology and increased network demand, and providing enhanced services.BB2e shall use reasonable efforts to notify Customer of any planned changes to BB2e network or facilities that may adversely affect the Services provided hereunder 2. TERM This Agreement shall be for the term specified by Customer on the Order Form or Domain Name Registration Form, as applicable (the 'Initial Term'). This Agreement will be automatically renewed, successive periods (i) of twelve months (with respect to Non-Prepaid Plans) or (ii) as specified in the Service Description (with respect to Prepaid Plans) unless the Order is earlier terminated in accordance with its terms, or either party gives written notice to the other party of non-renewal at least 30 days prior to expiration of the then-current term. 3. BILLING AND PAYMENT Pricing: During the term of this Agreement, Customer shall pay the fees for the Services that are set forth on the Order Form and Domain Name Registration Form, as applicable. Such fees may include taxes, fees or assessments by governmental agencies and BB2e shall have the right, at any time, to pass through and invoice to Customer any new or increased taxes, fees, assessments or other charges imposed on or required to be collected by BB2e by any governmental agency. If any check is returned for insufficient funds, BB2e may impose a processing charge of $25. Terms Of Payment: Invoices are due and payable upon receipt. All payments shall be made in U.S. currency. Service Continuation After Initial Term: The fees set forth in the Order Form or Domain Name Registration Form are guaranteed during the Initial Term of this Agreement. If Customer continues to receive the Services after the Initial Term without entering into a new agreement or agreement extension, the fees charged after the Initial Term shall be at the then standard BB2e rates for such services, without discount, determined month to month. Service Charge: Customer will pay a late payment charge of $29.00 (or the highest amount permitted by law, whichever Is lower) if the payment is not received within 24hours of payment date. Accounts 30 days past due will require a $50.00 set up fee, late payment and 3 months deposit to be reinstated. This does not in way relieve the Customer it's obligation as outlined in the order form. Suspension Or Interruption Of Service For Non-Payment: In the event Customer's account becomes past due, or is otherwise deemed insecure, BB2e may, in its sole discretion, suspend, interrupt or disconnect the Services. In the event of such suspension, interruption or disconnection, Customer may be required to post a deposit or such other security, as BB2e deems necessary in order to resume receiving the Services. In addition, if BB2e in its sole discretion, deems Customer to be financially insecure, BB2e may require such other action of Customer, including letters of credit, security deposit(s), restrictions on available credit or other action as BB2e may require from time to time regardless of Customer's then-current status or payment history. Failure to satisfy BB2e request for such action within timelines set by BB2e may result in immediate termination of service without further notice. 4. ACCEPTABLE USES BB2e reserves the right to suspend or cancel a Client's access to any or all services privileges provided by BB2e when BB2e determines that the account has been inappropriately used, at which time no refund can be issued. Using BB2e's network as a means to transmit or post defamatory, harassing, abusive, or threatening language is strictly prohibited. Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail-bombing, or denial of service attacks is strictly prohibited. Also prohibited are activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment. Any attempt to undermine or cause harm to a server or Customer of BB2e is strictly prohibited. Unauthorized use or attempted of other clients' accounts or computers is strictly prohibited. Such attempts include 'internet scamming' (tricking other people into releasing their passwords), password robbery, security hole scanning etc. Any unauthorized use of accounts or computers by an BB2e Customer, whether or not the attacked account or computer belongs to BB2e, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, fines and civil or criminal legal action. Server Use & Abuse 5. CANCELLATION POLICY Customer may terminate this Agreement by giving BB2e at least thirty (30) days prior written notice. However, Customer remains obligated to pay all amounts remaining in the Initial Term, and if BB2e has purchased equipment on behalf of Customer, including but not limited to circuit and router, Customer shall assume responsibility for payments for such equipment, until paid in full. Should the Customer cancels the master hosting account within 30 days of purchase a payment of one month's hosting $24.95 and the set up fee originally waived for term agreement of $49.95 In order to terminate early, Customer's primary contact person on the account should notify BB2e of such request to do so. In the case of credit card orders, all termination requests should be signed by Customer's primary contact person on the account who must provide the last four digits of the credit card on file with BB2e However, BB2e shall not be liable for unauthorized termination of an account. Any termination by BB2e or Customer shall not relieve Customer of any obligations to pay fees accrued prior to such termination. In the event that a Dial-up Customer primary account holder cancels service, service will be cancelled immediately, and the remainder of the monthly payment forfeited. BB2e reserves the right to terminate this Agreement without cause prior to the end of the term upon sixty (60) days written notice to Customer. 6. IP ADDRESS OWNERSHIP BB2e shall maintain and control ownership of all IP numbers and addresses that may be assigned to Customer by BB2e and BB2e reserves, in its sole discretion, the right to change or remove any and all such IP numbers and addresses. 7. CACHING Customer expressly grants to BB2e a license to cache the entirety of Customer's Web Site, including content supplied by third parties, hosted by BB2e under this Agreement and (ii) agrees that such caching is not an infringement of any of Customer intellectual property rights or any third party's intellectual property rights. 8. EQUIPMENT BB2e is acting only as a reseller and/or provider of any hardware, software, circuit and equipment (collectively, the 'Equipment') offered under this Agreement that was manufactured by a third party. BB2e shall not be responsible for any changes in Service(s) that cause Equipment to become obsolete, require modification or alteration, or otherwise affect the performance of the Service(s). Any malfunction or manufacturer's defects of Equipment either sold or provided by BB2e to Customer or purchased directly by Customer used in connection with the Service(s) will not be deemed a breach of BB2e obligations under this Agreement. Any rights or remedies Customer may have regarding the performance or compliance of Equipment are limited to those rights extended to Customer by the manufacturer of such Equipment. Customer is entitled to use any Equipment supplied by BB2e only in connection with Customer permitted use of the Service(s). Customer shall not resell, transfer, export or re-export any Equipment, or any technical data derived therefrom, in violation of any applicable United States or foreign law. 9. Technical Support In order to successfully use and operate your web hosting account, basic proficiency with Internet concepts is required. BB2e is not responsible for providing support for general computer usage. General computer usage is defined as the operation of any software, application, or hardware of which BB2e does not control. Examples of support requests for which BB2eis unable to provide support include, but are not limited to: creating and managing files, operating word processors, operating Email client software, operating world wide web browsers, and operating multimedia authoring software. In order to access your account with BB2e User must provide Internet connection. BB2e is not responsible for providing support for these Internet connections, and any requests made of BB2e to do so will be deferred to the Internet provider's technical support department. Some Internet providers place limitations on network traffic, which can adversely affect your ability to use any web hosting service, regardless of vendor. BB2e is not responsible for supporting these installations or configurations, and support for issues related to end-user Internet connection limitations will be terminated as soon as our staff can determine the problem is outside of our control. Should you request our help, your account will be charged $39.95 per incident. In order to produce and publish a website on the world wide web using your BB2e web hosting account, knowledge of basic web programming (HTML) is required, and can require proficiency with graphic editing and/or CGI programming. BB2e does not provide any support for HTML or other products related to editing and creating the content for your website. Any requests that are of an application-specific nature will be deferred to the software vendor's technical support department. Should you request our services, your account will be billed at $125.00 per hour in minimum increments of 15 minutes. BB2e will provide support for connection and usability issues as they relate to the configuration of our hardware and software. Once reasonable attempts have been made, and BB2e has tested to ensure the problem has been resolved, additional support will be available at $125.00 per hour in minimum increments of 15 minutes. All technical support requests must be initiated via Email to the BB2e Technical Support Department, which can be reached at support@bb2e.net . Any questions that are answered online will be provided with a link into the relevant support documentation. Should a problem affect the user's transmission of Email to BB2e you may contact Technical Support via phone at 720-529-5574. 10. Customer's Responsibilities. Customer is solely responsible for the quality, performance and all other aspects of the Customer Content and the goods or services provided through the Customer Web site. Customer will cooperate fully with BB2e in connection with BB2e performance of the Services. Customer must provide any equipment or software that may be necessary for Customer to use the Services. Delays in Customer's performance of its obligations under this Agreement will extend the time for BB2e performance of its obligations that depend on Customer's performance on a day for day basis. Customer will notify BB2e of any change in Customer's mailing address, telephone, e-mail or other contact information. Customer assumes full responsibility for providing End Users with any required disclosure or explanation of the various features of the Customer Web site and any goods or services described therein, as well as any rules, terms or conditions of use. Customer will provide BB2e with a registered domain name for the Customer Web site, or, upon Customer's request and subject to the terms and conditions set forth below, BB2e will register an Internet domain name on behalf of Customer with a registrar approved by ICANN. BB2e registration of any domain name is subject to (i) BB2e receiving from Customer all information needed from Customer in order to complete such registration, and (ii) such domain name not being in violation of any applicable law, rule or regulation or the policies of the applicable registration service. Registration of a domain name is subject to availability of such domain name for registration, and BB2e will not be responsible if a domain name is not available for any reason. BB2e will also not be responsible for any infringement of third-party rights caused by its registration of a domain name for Customer. Customer waives any claims it may have against BB2e for, and hereby releases BB2e of and from, any loss, damage, liability or expense arising out of, or relating to, the registration of such domain name in any online or offline network directories, membership lists or registration lists, or the release of the domain name from such directories or lists following the termination of services by BB2e for any reason. Customer will reimburse BB2e for all costs and expenses incurred by BB2e in registering or maintaining a domain name for Customer, including, without limitation, all fees charged by the applicable registrar. Customer acknowledges that its rights to any domain name registered by BB2e are not being granted by BB2e but are subject to the rules and regulations of the applicable registrar and applicable law. Customer agrees to be bound by the terms and policies of the applicable registrar and the policies of the national DNS registration authorities to which Customer becomes subject upon registration of the domain name. Customer's inability to use a domain name shall not entitle Customer to a refund by BB2e of any fees paid with respect to the registration of such unusable domain name. The domain name for the Customer Web site shall be the property of Customer. Because the Hosting Services permit Customer to electronically transmit or upload content directly to the Customer Web site, Customer shall be fully responsible for uploading all content to the Customer Web site and supplementing, modifying and updating the Customer Web site. Customer is also responsible for ensuring that the Customer Content and all aspects of the Customer Web site are compatible with the hardware and software used by BB2e to provide the Hosting Services, as the same may be changed by BB2e from time to time. Specifications for the hardware and software used by BB2e to provide the Hosting Services will be available on BB2e Web site. Customer shall periodically access BB2e Web site to determine if BB2e has made any changes thereto. BB2e shall not be responsible for any damages to the Customer Content, the Customer Web site or other damages or any malfunctions or service interruptions caused by any failure of the Customer Content or any aspect of the Customer Web site to be compatible with the hardware and software used by BB2e to provide the Hosting Services. Unless the applicable Service Description provides otherwise, Customer is solely responsible for making back-up copies of the Customer Web site and Customer Content. 11. DISCLAIMER OF WARRANTY Customer acknowledges and agrees that BB2e exercises no control over, and accepts no responsibility for, the content of the information passing through BB2e host computers, network hubs and points of presence (the 'BB2e Network') or the Internet. NEITHER BB2e, ITS EMPLOYEES, AFFILIATES, AGENTS, SUPPLIERS, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, LICENSORS NOR THE LIKE MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT FOR THE SERVICES OR ANY EQUIPMENT BB2e PROVIDES. NEITHER BB2e, ITS EMPLOYEES, AFFILIATES, AGENTS, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, LICENSORS OR THE LIKE, WARRANT THAT THE SERVICES WILL NOT BE INTERRUPTED OR ERROR FREE; NOR DO ANY OF THEM MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION SERVICES OR MERCHANDISE CONTAINED IN OR PROVIDED THROUGH THE SERVICES. BB2e IS NOT LIABLE FOR THE CONTENT OR LOSS OF ANY DATA TRANSFERRED EITHER TO OR FROM Customer OR STORED BY Customer OR ANY OF CUSTOMER'S CLIENTELE VIA THE SERVICE(S) PROVIDED BY BB2e 12. INDEMNIFICATION Customer will indemnify, save harmless, and defend BB2e and all directors, officers, employees, and agents of BB2e (collectively 'indemnified parties') from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative) and expenses (including but not limited to reasonable attorneys' fees) arising out of or relating to the use of the Services by Customer, including any violation of the BB2e Acceptable Use Policy. Such claims shall include, but shall not be limited to, claims based upon trademark, service mark, trade name, copyright and patent infringement, trademark dilution, tortuous interference with contract or prospective business relations, unfair competition, defamation or injury to reputation, or other injuries or damage to business. 13. LIMITATION OF LIABILITY IN NO EVENT SHALL BB2e BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA OR USE, SUFFERED BY CUSTOMER OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT, TORT OR STRICT LIABILITY OR OTHER LEGAL THEORY, EVEN IF BB2e HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event will BB2e liability for any damages, losses and causes of actions whether in contract or tort (including negligence or otherwise) exceed the actual dollar amount paid by Customer for the Service which gave rise to such damages, losses and causes of actions during the 12-month period prior to the date the damage or loss occurred or the cause of action arose. Some jurisdictions do not allow the exclusion or limitation of warranties or incidental or consequential damages, so that the above limitations or exclusions may not apply to Customer. In such jurisdictions, BB2e liability (and the liability of its affiliates, agents, content providers and service providers) shall be limited to the greatest extent permitted by applicable law. 14. FORCE MAJEURE BB2e shall not be liable for failure or delay in performing its obligations hereunder if such failure or delay is due to circumstances beyond its reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Services. 15. INTELLECTUAL PROPERTY Customer represents and warrants that Customer's use of the Services shall not infringe the intellectual property or other proprietary rights of BB2e or any third party. Customer further acknowledges that all right, title and interest in any and all technology, including the software that is part of or provided with the Services and any trademarks or service marks of BB2e(collectively, 'BB2e Intellectual Property') is vested in BB2e and/or in BB2e licensors. Unless otherwise specifically provided in this Agreement, Customer shall have no right, title, claims or interest in or to the BB2e Intellectual Property. Customer may not copy, modify or translate the BB2e Intellectual Property or related documentation, or decompile, disassemble or reverse engineer the BB2e Intellectual Property, to use it other than in connection with the Services, or grant any other person or entity the right to do so. Unless otherwise specifically provided in this Agreement, Customer is not authorized to distribute or to authorize others to distribute the BB2e Intellectual Property in any manner without the prior written consent of BB2e; provided, however, that nothing in this sentence would preclude Customer from using the BB2e Intellectual Property as incorporated in the Services. This paragraph shall not operate to extinguish, restrict, vary, waive or affect in any manner whatsoever any right, title or interest which Customer may now have or hereafter acquires in, or in relation to, the third-party software that is part of or provided with the Services solely to the extent such third-party licensors publicly provide such rights, title or interest in the third-party software to Customer. 16. CONFIDENTIAL INFORMATION Each party acknowledges that, in the course of the performance of this Agreement, it may have access to Customer information and communications, including proprietary information claimed to be unique, secret, or confidential, and which constitutes the exclusive property and trade secrets of the other party ('Confidential Information'). Except as provided in BB2e Acceptable Use Policy (AUP), each party agrees to maintain the confidentiality of the Confidential Information and to use the Confidential Information only to the extent necessary for legitimate business uses in connection with this Agreement. Upon request of either party or on termination or expiration of this Agreement, each party shall return the Confidential Information of the other party then in its possession. Nothing in this Agreement shall prohibit or limit either party's use of information which (a) is now, or hereafter becomes, publicly known or available through lawful means; (b) is rightfully in receiving party's possession, as evidenced by receiving party's records; (c) is disclosed to the receiving party without confidential or proprietary restriction by a third party who rightfully possesses and rightfully discloses the information; (d) is independently developed by the receiving party without any breach of this Agreement; (e) is the subject of a written permission to disclose provided by the disclosing party; or (f) is required by law to be disclosed. 17. Customer DATA Customer is responsible for its content residing on BB2e servers, and except as otherwise agreed with BB2e, for the backup thereof. 18. Optional Services Customer must provide BB2e with any information, login identifications, passwords or other information or access to facilities that BB2emay reasonably require to provide the Optional Services BB2e will have no responsibility for any delays or increased costs or expenses associated with Customer's failure to provide any of such information. If Customer does not provide any such information or access requested by BB2e within ten (10) days of BB2e request therefor, BB2e may terminate the Order and retain any Service Fees paid. If Customer requested that BB2e perform the Optional Services by a particular deadline or that BB2e achieve some particular result or outcome, BB2ewill use commercially reasonable best efforts to perform the Services by any such deadline and achieve the result requested by Customer; provided, however, that (i) BB2e ability to perform the Services is subject to Customer's provision of information and access as provided above and (ii) BB2e has no liability or obligation to complete the Services by any deadline or achieve any particular outcome of result. If Customer wishes to convey documents or files to BB2e, Customer should deliver to BB2e a copy or duplicate of such documents or files and not the original copy. BB2e will not return to Customer any documents or files conveyed to BB2e. 19. ASSIGNMENT AND SEVERABILITY This Agreement shall be binding upon and inure to the benefit of Customer, BB2e and our respective successors, and assigns. Customer may not assign this Agreement without the prior written consent of BB2e, which consent will not be unreasonably withheld. If any provision of this Agreement shall be held by a court of competent jurisdiction to be invalid, unenforceable, or void, the remainder of this Agreement shall remain in full force and effect. 20. NOTICES All notices to Customer hereunder shall be given at the Billing Address provided on the signature page hereto. All notices to BB2e hereunder shall be given to: Legal Department BB2e, LLC 7124 S. St Paul Street, Littleton, CO 80122 Any notice hereunder shall be in writing and shall be given by registered, certified or Express mail, or reliable overnight courier addressed to the addresses in this Agreement, or by facsimile. Notice shall be deemed to be given upon the earlier of actual receipt or three (3) days after it has been sent, properly addressed and with postage prepaid. 21. ENTIRE AGREEMENT This Agreement, and any other document or agreements specifically identified in this Agreement, supercedes all previous representations, understandings or agreements. 22. ACCEPTANCE OF SERVICES ACCEPTANCE OF THIS AGREEMENT BY BB2e MAY BE SUBJECT, IN BB2e'S ABSOLUTE DISCRETION, TO SATISFACTORY COMPLETION OF A CREDIT CHECK AND CONTINUED CREDIT WORTHINESS OF Customer. ACTIVATION OF SERVICE SHALL INDICATE BB2e'S ACCEPTANCE OF THIS AGREEMENT. USE OF THE BB2e NETWORK CONSTITUTES ACCEPTANCE OF THIS AGREEMENT. Customer represents and warrants that Customer HAS full authority and right to enter into this Agreement. Customer further represents and warrants that Customer IS at least 18 years of age.
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